Conflict Resolution Services
Conflict or Dispute Resolution: Online or Face-to-Face

CRC Team

Conflict Resolution Centre Team

LORRAINE LALLY (Head of Mediation Services)

Lorraine is the Head of Mediation Services for our CRC and one of its Senior Mediators. She is also the main developer of the CRC’s schools/community workshop ‘Changing Conflict’. Lorraine holds an LL.B in Irish Law as well as an LLM (International Human Rights) from National University of Ireland Galway (NUIG). She is a practicing barrister and mediator who is a member of the Bar Council of Ireland. Lorraine works as a mediator in the area of family law in particular concerning the areas of access, guardianship, and custody in relation to children and separation of couples and co-habitees.

YASMIN MCNELIS (CRC Operations Manager)

Yasmin is the CRC’s Operations Manager, she also is a workshop Facilitator and a qualified Mediator for the centre.  Outside of the CRC Yasmin is Communications Director at the NRM Network, which is a not-for-profit organisation dedicated to the promotion and use of mediation in Ireland, the setting and maintaining of high standards in the industry, and the provision of support to dispute resolution professionals and service users alike. She is also a self-employed Mediator & Conflict Coach. Yasmin is knowledgeable in small business disputes, workplace disputes, landlord/tenant disputes, franchise agreements, pre-mediation preparation & matters of personal conflict & interpersonal dispute.


CYRIL JOYCE (Mediator and Workshop Facilitator)

Cyril is a Mediator and workshop Facilitator for Helplink’s CRC. He has over four decades of experience in financial services operations and management. Cyril holds full accreditation with the National Register of Mediators and has completed the Qualifying Assessment Programme of Beyond Conflict. He also holds Diplomas in Family Law and Industrial Relations. Cyril is a working member of the Kennedy Institute of Workplace Mediation Group, at the National University of Ireland-Maynooth.



Krystyna is the administrator of Helplink’s Conflict Resolution Centre who works closely with directorial and managerial staff to provide administrative and secretarial support. Her duties involve dealing with correspondence and phone calls, liaising with clients, promotion and dealing with the public relations of the organisation.  She holds an MA in Gender, Globalisation and Human Rights from NUI Galway and an LLM in International Human Rights Law from Queen’s University Belfast.


AINE TREANOR (Mediator and Workshop Facilitator)

Aine Treanor is a mediator with Helplink’s CRC and facilitator on the ‘Changing Conflict’ school’s program. Aine has a Masters from NUI Galway in Gender, Globalisation and Human Rights, and is a certified Mediator and Facilitator with years of experience in activism, facilitating workshops, and coordinating actions, events and an annual festival with the Galway Feminist Collective. She is also co-founder of Undercurrent, a training collective that design and facilitate workshops on group culture, collective care and sustainable activism for activists and community groups in Ireland.


CATHERINE O’BRIEN (Mediator and Conflict Coach)
Catherine is a Mediator and Conflict Coach at Helplink’s CRC. She completed her Mediation training  and Conflict Coaching training  at the Edward M. Kennedy Institute, at Maynooth University in 2017 and 2018 respectively.  Catherine is a fully accredited Mediator & Conflict Coach and has a background in education and business. Her many years of  experience with workplace conflict and  experience as a Meditation Practitioner and Meditation Trainer led her to  develop a deep interest in finding ways  to help people  transform internal and interpersonal conflict. She now operates her own Independent business, offering her services to support and guide  people to build peace in their lives. Helping them to discover peace building solutions for their disputes, whether internal, within family, work place or  community.