Conflict Resolution Services
Conflict or Dispute Resolution: Online or Face-to-Face

Conflict Resolution Centre

Services and Workshops

The Helplink Conflict Resolution Centre (CRC) is a project that provides conflict management workshops (for schools and other communities), public mediation information sessions and family, housing, elder or community mediation services locally, nationally and internationally.

The Centre’s face-to-face, donation based Mediation Service (based in Galway City Centre supporting people from the West of Ireland) caters for court ordered and self-referred mediations for parties in need of Family, Housing, Elder or Community mediation. The CRC also provides Ireland’s first low cost Online Mediation Service, which is available for parties who for geographical reasons etc. cannot be in the same room in order to avail of mediation; the service is available nationally and internationally.

Types of mediation appointments we provide:

Family Mediation

(Couples or wider family disputes)

Housing Mediation

(Students, social housing tenants, private tenants and landlords etc.)

Community Conflict Mediation

(Neighbour or schools disputes etc.)

Elder Mediation

(Nursing home disputes etc.)


Please donate what you can to help us continue to provide our services


Workshops we provide:

Our non-profit CRC also provides a much needed educational workshops under the title ‘Changing Conflict‘.

Schools workshop  focused on the management of conflict and bias and also provides an introduction to what mediation is and how it can support people. It’s designed to help students in post-primary (fourth and fifth year) and third level to learn about Conflict Management – the theory and some of the skills underpinning it.

Intercultural Mediation Advocacy Programme (IMAP) – the objective of IMAP is to engage leaders and activists from our migrant and minority communities to become mediation advocates within their communities and to act as informal representatives for their members in mediations. IMAP also helps to illuminate the benefits of mediation to foster inclusion, diversity, equality and intercultural understanding in Irish society.

Inclusive, Communication, Advocacy & Negotiation (I-CAN) a rights based programme for women. An interpersonal communication skills and human rights programme created by women for women. It aims to empower women to improve their economic circumstances through learning the soft skills of interpersonal communication and negotiation. It is a needs and rights based inclusive learning programme that supports diversity and equality in the workplace.

Furthermore, from time to time the CRC provides mediation information sessions to the general public.


Centre Opening Times

Monday to Friday: 9:30 am to 7:00 pm

Saturday & Sunday: By Appointment

Closed: Bank Holidays & 22nd December to 2nd of January


Some Terms & Conditions:

Mediation appointments are provided on a as-and-when available basis. The centre reserves the right to refuse service if clients are aggressive towards staff or other parties before, during or after a mediation appointment.

The CRC, Helplink Support Service nor any of its staff, employees, volunteers or contractors cannot be held legally responsible for any decisions rising from a mediation session provided by Helplink Support Services CLG. Furthermore, all parties must agree, in writing, to fully indemnify Helplink Support Services CLG against any and all legal actions rising from the mediation process.

All parties agree to sign and be bound by all Non Disclosure Agreements and Mediation Contracts provided by the Helplink Conflict Resolution Centre before any Mediation can begin.