Helplink Support Services’ mission is to provide accessible, free or affordable mental health and conflict resolution services locally in the West of Ireland and nationally/internationally. Our registered office address is 1st Floor, The Plaza, Headford Road, Galway.
The work of Helplink Support Services (hereafter to be referred to as Helplink) would not be possible without the generosity of our, funders, donors and supporters.
It is through this generosity that Helplink can continue to pursue our vision ‘…to be Ireland’s leading provider of accessible, free or affordable mental health and conflict resolution services locally, nationally and internationally. We aim to achieve this vision through partnership with other organisations and by providing our services accessibly through the utilisation of traditional face-to-face service provision structures in the West of Ireland, coupled with online technologies for service provision nationally and internationally; 7 day a week and out of hours.
Helplink promises to ensure that we treat all donors with the respect, honesty, fairness and transparency that they so rightly deserve. We also promise to treat all donations made in line with best financial practice, in line with Charity codes and ethics, and to do so responsibly and accurately.
Helplink will ensure that we are accountable and transparent in all areas of our work so that all donors and supporters have full confidence and trust in the way in which we run our organisation and fundraising practices.
The purpose of this policy is to have a transparent, clear and consistent policy in relation to funds received from the public, corporate supporters and grants, trusts and foundations.
This policy applies to all income which is fund raised by, and received by, Helplink. This policy applies to all those involved directly or by association in the raising of funds, and accepting of funds, including the Board of Directors of Helplink, employees, contractors and volunteers. Any persons who raise or accept funds for Helplink have a responsibility to be aware of, understand, and commit to the ethical issues and procedures which are outlined in this policy.
Helplink is dedicated to best practice in fundraising and is committed to implementing the Statement of Guiding Principles for Fundraising, published by the Wheel and the Guidelines for Charitable Organisations on Fundraising from the Public, published by the Charities Regulator.
Helplink recognises that raising funds to ensure progress of Helplink’s vision, mission and goals can be achieved, is imperative. As such, Helplink aims to ensure that there are clear acceptance and refusal criteria in place for donations and support which may be received.
This is a procedure in line with best practice for charitable organisations in Ireland and also helps to negate potential damage to Helplink’s reputation in the pursuit of raising funds.
When deciding on whether to accept any donation, Helplink has a duty to demonstrate that we have acted in the best interest of the organisation and that any association with a particular benefactor does not compromise the organisation’s ethical position, or priorities, harm Helplink’s reputation or put future funding at risk. As such, Helplink will:
Situations where Helplink may refuse a donation are when:
All donations may be subject to consideration, approval and refusal, on a case-by-case basis by the CEO. In the case of a donation which is, or is likely to be, in excess of €25,000, the CEO will be informed as soon as possible.
Where a benefactor may have a change in circumstance or condition of their donation, including the request to partially or fully return/refund their donation, the CEO will be informed as soon as possible.
‘Restricted’ donations are when a fundraising appeal specifies that the proceeds of the campaign will go towards a specific purpose, project or item or when a donor specifies that their donation be used for a specific purpose, project or item.
‘Unrestricted’ donations are donations that are made to Helplink for use at the discretion of the organisation, in line with current organisational priorities and the vision, mission, values and objectives of Helplink.
In pursuit of ensuring Helplink is open, honest and transparent with its operation and process of fundraising and donations, it will endeavour to fulfil the desired purpose of a benefactor’s donation.
The current objectives of Helplink and organisational priorities will also be considered when a donation has been made by a donor with a specific desire for its use. The allocation of donations to specific programme/ project or purpose (i.e. ‘restricted income’) may be subject to consideration, approval and refusal, on a case-by-case basis by the CEO.
Campaigns, events and appeals:
Restricted donations as requested by the donor:
Helplink welcomes ‘unrestricted’ donations as this better enables the organisation to respond quickly to organisational priorities as they arise, and invest in the realisation of Helplink’s vision, mission, values and objectives. Unrestricted donor funds are used, in general, for the operational activities of Helplink.
In the case where the specific programme/project or purpose of a donation made under restricted income should change, Helplink will endeavour to contact the benefactor about the re-allocation of the funds to another programme/ project or purpose. Where this re-allocation of funds may prompt the benefactor to request their donation be partially or fully returned/ refunded to them, this will be considered on a case-by-case basis by Helplink.
Where the benefactor would like to re-allocate their restricted income donation from one specific programme/ project or purpose to another, they should contact Helplink. Helplink will endeavour to fulfil the request of the benefactor and will be considered on a case-by-case basis. Donations which are made to Helplink where the benefactor has a desired intent for the funds to be allocated to a specific programme/ project or purpose (i.e. ‘restricted income’) must be made known by the benefactor at the time of donation.
For any cash, cheque or other form of donation offered to a member of the Board or employees, volunteers or contractors, the donor should be directed, as soon as possible, to the organisation’s CEO or Administrative Officer. It is Helplink’s policy to issue a receipt to benefactors. Helplink adheres to the Code of Good Practice: Fundraising Guidelines Cash Collections, published by the Irish Charities Institute.
A gift in kind is described as an asset that has a financial value and examples include, but are not limited to, office equipment, furniture, and clothing. The CEO of Helplink is to be notified of any gifts in kind received by Helplink. Helplink keeps a record of any gifts in kind received.
Creating, building and maintaining working relationships and partnerships with those in the business and corporate sectors is an important part of fundraising. As such, this section should enable the Board of Directors and staff of Helplink to make clear and consistent decisions regarding the creation, building and maintenance of such relationships. Helplink recognises the need to partner with such organisations that are aligned with Helplink’s vision, mission, values and objectives.
While recognising the value of business and corporate partnerships, Helplink also recognises the need for transparency with such partnerships.
An assessment will be conducted by Helplink of any potential partnerships. The assessment will include the potential benefits and risks which are, or could be, associated with a partnership. The assessment may include, but not limited to, the following points:
There are some types of business which Helplink does not consider for partnerships. However, exclusion of the business type is for the purpose of a business or corporate partnership. Such exclusions do not inhibit individual members of staff of such business types from making a donation to Helplink.
The types of business listed below:
Helplink will minimise the risk that a business or corporate partnership will have a negative impact on the reputation of Helplink.
Helplink will not allow a business or corporate partnership to influence strategic direction, programmes, projects or purposes of work. Helplink will not allow any intention of a business or corporate partner to the same.
Helplink will not allow a business or corporate partnership to influence the procurement or tendering process in place, or offer any competitive advantage to the business or corporate for any procurement or tendering process.
Helplink will make business and corporate partnerships known to the public through the Helplink website, digital communications, social media platforms, in the Helplink Annual Report, and relevant traditional media.
Helplink will not create, build or maintain partnerships with a business which falls within the exclusion criteria for partnerships (as outlined above).
Helplink will not create, build or maintain partnerships with a business which is not deemed be aligned with Helplink’s vision, mission and values or organisational goals.
Helplink will undertake an on-going evaluation of the partnership and development. This is a process Helplink very much welcomes the partner business to be a part of to ensure the success of the partnership.
Helplink’s name must not be used without prior consultation and written agreement between Helplink and the partner.
Helplink’s logo must not be used without prior consultation and written agreement between Helplink and the partner.
Use of Helplink’s name, logo, and information must not be used without prior consultation and written agreement between Helplink and the partner.
Inclusion of information related to the partnership between Helplink and the business must not be used without prior consultation and written agreement between Helplink and the partner.
All communications being used for traditional media, digital media, media releases (including media interviews) which refer, or may refer, to the partnership or to Helplink will require prior consultation and written agreement from Helplink.
In all circumstances where the partner intends to refer to the Helplink in their internal or external communications, they must seek consultation and written agreement from Helplink. This also includes ensuring the Brand Guidelines of Helplink are being realised in any internal or external communications.
Helplink is happy to work directly with the business or with their third party communications company/companies on all internal and external communications which relate to the partnership or Helplink.
This section concerns the donation of gifts which may be offered to Helplink Directors or staff. Helplink policy is that the acceptance of donations and gifts is not permitted by those working with, for, or on behalf of Helplink which are of direct and personal benefit to the individual or group. An individual working with, for, or on behalf of Helplink cannot directly and personally benefit from a benefit in kind.
Helplink does recognise that during the course of work done by Directors, staff and volunteers that they may receive on occasion a small gift as recognition of work done. Examples of this include, but are not limited to, a bouquet of flowers or a box of chocolates.
Helplink recognises that benefactors may wish to leave a legacy to Helplink. Legacy donations and bequests are a very important element of fundraising for charitable organisations. Such a gift, small or large, helps Helplink plan into the future and leaves a lasting legacy of the donor.