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Cabhrú
Free Online Counselling Service For Irish Abroad

FAQ’s

Who is the free online counselling for?

Currently, this service is for Irish passport holders living in Australia or Canada that are in need of some emotional support from trained, qualified, insured and Garda vetted Irish based Counsellors. Each person can avail of 6 free online appointments; 7 days a week from Helplink (depending on your needs you may be able to receive an additional 3 appointments – speak to you Counsellor about this!).

Our Counsellors have already been helping the Irish abroad for many years with mental health issues such as:

feeling unhappy, feeling low, being constantly worried, not sleeping, feeling stressed out and/or anxious, behaviour problems, anger issues, feeling sad, difficulty dealing with a death, being bullied/cyber bullied, feeling confused, drinking too much, addiction problems, problems with eating, not feeling good about yourself, lacking in confidence…

Please Note:  if you want to cancel or postpone your session you must do so 48 hours in advance or you will lose one of your 6 allocated appointments.

 

I am Irish and I emigrated but I don’t live in Australia or Canada, can I still get the appointments?

Unfortunately we only have enough funding so far to provide the appointments to the Irish abroad in Australia and Canada. We are actively looking for sponsors/donors to enable us to expand the service to other countries.

Until we get the funding we need to expand the service beyond Australia and Canada you can still receive culturally sensitive counselling online from our main counselling service, where our qualified, insured and Garda vetted Irish counsellors are available 7 days a week – appointments are charged at a set fee that is dependent on your employment status .

Please contact helplinksupport@helplink.ie to arrange your appointment and/or click here to go to our main counselling service website.

However there should be support services or agencies in your country of adoption that may be able to help, click this link or go to https://www.dfa.ie/embassies/irish-embassies-abroad/ to find Government services e.g. Embassies and Consulates. Or click here to see Crosscare Migrant Project’s list of the non-government support agencies around the world that may also be able to help.

 

How does it work?

If you believe you are eligible for an appointment you use our contact form or    email helplinksupport@helplink.ie with the word Cabhrú in the subject line. Our administration staff will then ask you a couple of questions in return about where you are located and which day/time suits you best.

You will then receive an email providing you with all the details you need to know about how to start your first appointment.

Note: all appointments are facilitated through an online video platform called VSee; click here to go to VSee. VSee is like Skype but it is HIPPA compliant (click here for more on HIPPA) and works on lower bandwidths. If you do not have an account with VSee please click here to set one up – it is free and secure.

 

When are the appointments available?

We provide online counselling appointments 7 days a week, under the Cabhrú service (closed Irish bank holidays and Christmas/New Years Eve).

We provide appointments at the following times:

Australia

  • Western Standard Time (WST) – 3 pm to 9 pm
  • Central Standard Time (CST) – 5 pm to 9 pm
  • Eastern Standard Time (EST) – 5:30 pm to 9:30 pm

Canada

  • Pacific Standard Time (PST) – 7 am to 12 pm
  • Mountain Standard Time (MST) – 7 am to 1 pm
  • Central Standard Time (CST) – 7 am to 2 pm
  • Eastern Standard Time (EST) – 7 am to 3 pm
  • Atlantic Standard Time (AST) – 7 am to 4 pm

Note: during the Australian and Canadian summer time these times may vary slightly due to daylight savings.

 

I don’t have enough data / access to WiFi / a smartphone / a computer to have my appointments?

We are afraid we can only facilitate appointments if you have access to a reasonable broadband service and a smartphone or laptop/computer.

However, you may want to ask your local Irish support agency to help you – as they may have some facilities (private space) you could use and/or free WiFi. Click here to see Crosscare Migrant Project’s list of the non-government support agencies around the world that may be able to help.

 

Please Note

Cabhrú is NOT a crisis service – if you or someone you have met are seriously contemplating suicide or in need of immediate help you/they should:

  • Click here to see a list of helplines across Australia that you/they could contact or you/they should go to their local A&E or Dial ‘000’ for emergency assistance in Australia.
  • Click here to see a list of crisis centers and contact numbers across Canada that you/they could contact or you/they should go to their local A&E or Dial ‘911’ for emergency assistance in Canada.

Or if you would like to contact the Irish Samaritans click here – their email contact system works worldwide.

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